Privacy Policy

Norgine respects your privacy (“you”, “your”) as a user of our website (“Site”).

This Privacy Policy (together with our terms of use) explains how Norgine and its group of companies (“Norgine” “We”, “us”, and “our”)  collects, uses, shares and processes any personal data we collect from you, or that you provide to us and how we manage your personal data under the General Data Protection Regulation (“GDPR”). Please review the policy and if you have any questions, contact us.

This Privacy Policy provides information on:

  • Who we collect personal data from;
  • What information we collect;
  • Legal basis and purpose or collection;
  • Sharing, Storing and Protecting your Personal Data;
  • Your rights;
  • Cookies;
  • Google analytics;
  • Social media plugins;
  • Contact us; and
  • Contact us form.

Who we collect personal data from

We collect personal data from different data subjects depending on your relationship with Norgine. The categories of data subjects are: 

•           Website Users; 

•           Health Care Professionals (HCPs);

•           Key Opinion Leaders (KOLs); 

•           patients; and

•           business partners.

What information we collect

We collect and process data when you use our Site, such as:

  • your name and contact information as per your preferred contact method that may be: email address, phone number, fax, country;
  • any emails or other correspondence you send us;
  • information provided by you at the time of registering to use our Site, subscribing to our service, posting material, requesting further services or using the “Contact Us” function;
  • information you provide if you report a problem with our Site;
  • responses to surveys that we use for research purposes that you choose to participate in (although you do not have to respond to such requests);
  • technical information through your visits to our Site (including activity data, geographical location, browser type and version, operating system, referral source, length of visit, page views, URLs clicked and website navigation paths);
  • social media tracking that allow platforms such as Facebook and Twitter to interact with this Site and give feedback on your actions; and
  • any device information, including the hardware model, operating system and version and mobile network information.

We also collect personal data when you report a possible side effect or adverse event associated with one of our products, which may include your gender, date of birth and information about your health.

The services and information available on our Site are intended for persons 18 years of age and older. Any individual who requests information about a medicine indicated for use in children must be 18 or over. We will not knowingly collect, use or disclose data from a person under the age of 18.

Use of your personal information

In accordance with data privacy law, we can collect and use your personal data related to the processing operation that is required according to your relationship with Norgine in the following situations:

  • For legitimate business purposes: We use your personal data to make our communications more relevant and personalised to you, and to make your experience of our services more efficient and effective.
  • To perform a contract to which you are a party: We may need to process your personal data to provide a product or service you request.
  • To comply with our legal obligations and other demands for information: We comply with laws, regulations and guidance, as well as the other requests or demands for data as set out in this policy, which are essential elements of the manner we conduct our business.
  • You have given your consent: We may need to obtain your consent to allow us to use your personal data for the purposes set out below.

We use information held about you for the following reasons:

  • to provide you with information, products or services, where you have consented to be contacted for such purposes and where we are permitted to do so by law, including press releases, job postings, financial results and marketing information;
  • to respond to reports of a possible side effect associated with one of our products and to monitor the safety of our products;
  • to comply with applicable laws, regulations, guidance and demands or requests by regulators, governments, courts and legal authorities;
  • auditing, analysis and research to help us improve our digital platforms, content and services;
  • to ensure that content from our Site is presented in the most effective and efficient manner for you and device, including monitoring and analysing usage and activities in connection with our digital platforms to improve the design and content of our platforms;
  • to allow you to participate in interactive features of our Site, when you choose to do so; and
  • to notify you about changes to our Site and the materials on our Site.

Sharing, Storing and Protecting your Personal Data

We will retain your personal data for the period permitted by law and where we need to do so in connection with a legal action or an investigation. Otherwise, we will keep your personal data for as long as required to provide you with access to services you have requested, or for as long as necessary to allow us to respond to your question or request.

We may share your personal data with:

  • members of the Norgine Group of companies;
  • our agents, contractors and suppliers, including those who provide us with technology services such as data analytics, hosting and technical support;
  • our professional advisors, auditors and business partners e.g. licensing partners and distributors;
  • regulators, governments and legal authorities as requires in compliance with the applicable regulation.

Your personal data that we collect may be processed by Norgine, its affiliated companies and its trusted third parties. In some cases, we may transfer personal data to third countries outside the European Union (EU). Data privacy laws in the countries to which your personal data is transferred may not be equivalent to, or as protective as, the laws in the EU. In each case, we will implement appropriate measures to ensure that your personal data remains protected and secure when it is transferred outside of the EU, in accordance with applicable data privacy laws. By submitting your personal data, you agree to this transfer, storing or processing.

Once we have received your information, we will take all steps reasonably necessary to ensure that your personal data is treated in accordance with the requirements of applicable law and in accordance with this Privacy Policy.

We use a variety of security measures and technologies to help protect your personal data from unauthorised access, use, disclosure, alteration or destruction in line with applicable data privacy laws. We have implemented technical and organisational measures to secure your data. We use encryption technologies on our Site. You can recognise that you are browsing on a secured website by the lock-symbol in the address bar of your browser and by the address bar starting with https://.

Unfortunately, the transmission of information via the internet or a mobile phone network may not be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk.

Your rights

Under data privacy laws, you have a number of rights with respect to your personal data. You may:

  • ask us for access to the personal data we hold about you;
  • request the correction and/or deletion of your personal data;
  • request the completion of incomplete information;
  • request the restriction of the processing of your personal data;
  • request that we transfer your data to another company or back to you in a .csv or.pdf file;
  • object to the processing of your personal data;
  • request to receive your personal data in a structured, common and machine-readable format or ask for transmission of the data to another third party;
  • withdraw your consent to the processing of your personal data;
  • complain to your local supervisory authority if you consider the processing of your data infringes data privacy regulations.

We will respect your requests in accordance with our legal obligations. You can exercise these rights at any time by contacting us.  

Websites that we do not own or control

From time to time we may provide links to websites or mobile applications that are not owned or controlled by us. This Privacy Policy does not apply to those websites. If you choose to use those websites or mobile applications, please check the legal and privacy policies posted on each website or mobile application you access to understand their privacy practices. We are not liable for any loss or damage that may arise from your use of them.


We use cookies on our Site. Cookies are small pieces of data that are stored and read in your device. Cookies may contain data that enable the recognition of the device being used. However, in some cases cookies only contain information on certain settings which are not personal data. You can choose to accept or decline cookies.

If you choose to decline cookies, certain elements of our Site may not function as intended, so your experience may be adversely impacted. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Google analytics

We use Google Analytics when your consent has been previously provided, to create pseudonymous user profiles for improving and designing our website on demand. Google Analytics uses cookies, and allows us to recognise and count returning visitors. This data processing is carried out in the interest of finding out how often our website is viewed by different users.

The information generated by the cookies about your use of the website will be transmitted to and stored by Google on its servers in the United States. We have activated IP-anonymization on this Site, your IP address will be truncated within the area of Member States of the EU. Only in exceptional cases is the whole IP address transferred to a Google server in the USA and truncated there (an adequate level of data protection is ensured because Google is a participant in the Privacy Shield Agreement). We have also concluded a contract with Google Inc. (USA) for commissioned data processing. Accordingly, Google will solely use collected data to evaluate the use of the website and to compile reports on website activities.

You can withdraw your consent to the processing at any time. Please use one of the following options:

  • you may refuse the use of cookies by selecting the appropriate settings on your browser, however please note if you do so certain elements of our Site may not function as intended, so your experience may be adversely impacted;
  • you can also prevent Google from collecting the data generated by the cookie and relating to your use of the Site and from processing this data by downloading and installing the browser plug-in available under the following link:

For more information, please visit or (general information on Google Analytics and data protection). Please note that the code "gat._anonymizeIp();" has been added to Google Analytics in order to ensure anonymous collection of IP addresses (so-called IP masking).

You can also prevent the collection by Google Analytics by clicking on the following link. An opt-out cookie is set to prevent future collection of your data when you visit the website: Disable Google Analytics.

Social media plugins

For data protection reasons, we do not integrate any social media plugins directly into our Site. Therefore, when you access our webpages, no data is transferred to social media services such as YouTube, Twitter, and LinkedIn. A profiling by third parties is thus excluded.

However, you still have the option of sharing selected pages by clicking on the YouTube, Twitter, and LinkedIn buttons, and you can see how often a page has been shared in the past when you view the post. We use the so-called Shariff solution developed by the German c't Magazine to offer a data protection compliant alternative to the classic social plug-ins.

What's behind it? The Shariff solution means that as a first step, all the data and functions required to display YouTube, Twitter, and LinkedIn are provided by our web server. Only when you decide to share a post via the corresponding button and click on it does a data transfer to the operator of the respective social media service take place.

Contact us

If you have any questions or requests regarding this Privacy Policy, please contact

Norgine B.V., Antonio Vivaldistraat 150, 1083 HP Amsterdam, The Netherlands is the data controller of any personal data we collect from you, or that you provide to us.

For the other Norgine websites linked to this Site, the data controller will be identified in the relevant privacy policy.

You can contact our Data Protection Officer at:


Konsul-Smidt-Straße 88

28217 Bremen

Tel.: 0421 696632-0

Fax: 0421 696632-11




Contact us form

You have the possibility to contact us via our contact us form.

To use our contact us form, we require your name and email address. We use this data on the basis of Art. 6 para. 1 lit. f GDPR to answer your request. Regarding this processing you have the right to object at any time. To do so, please use our contact us form.

Your data will only be processed for the purposes of answering your inquiry. We delete your data whenever they are no longer required and there are no legal obligations to retain them.